Terms and Conditions
- Returns & Exchanges Policy
Jean City offers a hassle free returns policy. If you are not satisfied with the item(s) that you have purchased you may return them to Jean City within 14 days of receipt and we will issue a full refund Alternatively, you can exchange the item(s) within 21 days from the original date of purchase, provided that the item(s) are returned in their original condition*. Delivery charges are non-refundable unless you have received a faulty or wrong item from us.
We are only able to exchange to items as shown online, should your required size or colour option not be shown online then that item would not be available to exchange to.
Please note that if you originally qualified for free shipping you will incur a charge of �3.95 (UK only*) for reshipping your exchanged item.
A credit note (valid for 6 months) will allow you to shop at Jean City in the future at your own pleasure, thus allowing you to take advantage of new offers and products. Please note that credit note values do not cover postage costs should you spend less than the free shipping amount.
Please make sure you include your receipt with the item(s) you are sending back. To obtain a receipt you can simply log in to your account, click on view order history and print one out there. Please note that there will be delays on refunds where no information is included in the parcel. You will be required to arrange and pay for the return of the item(s) to reemclothing.com. This includes any customs or import duties levied on the returned item(s) (only applies to non European Union countries).
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods. Popular services are Royal Mails Recorded Delivery and Special Delivery Services (ask your post office about these).
Please note that the cost of returning the item(s) to us is your responsibility.
Exchange Information
The quickest way to make an exchange is to re-order the size required and send the item(s) you don?t want back to us for a refund.
If you wish to change the item(s) for a completely different item or colour then you will have to place a new order for this and return the other item(s) back for a refund.
Please allow 3 working days from receipt of a return for us to process your exchange. If for any reason we are out of stock of the item we will e-mail you about this.
Alternatively, you can bring the garments back to the store and we will assist with your exchange in store, provided that the clothes are in their original condition.
* When trying on items of clothing, please ensure that you are not wearing aftershave/perfume or a deodorant which may leave a scent or marks on the item(s). We will be unable to accept the return of any item(s) where there is evidence that these instructions have not been followed, or where the item(s) have been soiled in any way. The item(s) must be returned in its original condition and packaging. This returns policy does not affect your statutory rights.
We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged, marked in any way with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsalable.Please check your order as soon as it arrives for any defects that you might want to question at a later date, do not wear or wash the item before sending it back.
Distance Selling Regulations
PRIVACY POLICY
You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. This does not apply to any perishable goods, software or item personalised or made to your specification.
To cancel any item, you can e-mail or write to us within seven working days of the day following delivery of your order being made, quoting your order number. Please Note however, we may have already sent your item if you decide to cancel after 24 hours as of course we always try to ship as quickly as possible. If this is the case our standard Returns policy comes into force.
You must take reasonable care of the item, retain all original packaging and must not use them.
Any costs incurred in returning the item are the responsibility of the customer.
Jean City is committed to protecting your privacy and utilising the technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Jean City web site and explains what data we collect and use. By using the Jean City web site, you consent to the data practices described in this statement.
COLLECTION OF YOUR PERSONAL INFORMATION
Jean City collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Jean City also collects anonymous demographic information, which is not unique to you, such as your post or ZIP code, age, gender, preferences, interests and favourites.
There is also information about your computer hardware and software that is automatically collected by Jean City. This information can include your IP address, browser type, domain names, access times and referring web site addresses. This information is used by Jean City for the operation of the service, to maintain the quality of the service and to provide general statistics regarding the use of the Jean City web site.
Please keep in mind that if you directly disclose personal identifiable information or personal sensitive data through Jean City public message boards, this information may be collected and used by others. Jean City does not read any of your private online communications.
Jean City encourages you to review the privacy statements of web sites you choose to link to from Jean City so that you can understand how those web sites collect, use and share your information. Jean City is not responsible for the privacy statements or other content on websites outside of the Jean City and Jean City family of websites.
USE OF YOUR PERSONAL INFORMATION
Jean City collects and uses your personal information to operate the Jean City web site and deliver the services you have requested. Jean City also uses your personal identifiable information to inform you of other products or services available from Jean City and its affiliates. Jean City may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Jean City does not sell, rent or lease its customer lists to third parties. Jean City may, from time to time, contact you on behalf of external business partners about a particular offer that may be of interest to you. In those cases, your unique personal identifiable information (e-mail address, name, address or telephone number) is not transferred to the third party. In addition, Jean City may share data with trusted partners to help us perform statistical analysis, send you e-mails or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Jean City, and they are required to maintain the confidentiality of your information.
Jean City does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Jean City keeps track of the web sites and pages our customers visit within Jean City, in order to determine what Jean City services are the most popular. This data is used to deliver customised content and advertising within Jean City to customers whose behaviour indicates that they are interested in a particular subject area.
Jean City web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with the legal process served on Jean City or the site; (b) protect and defend the rights or property of Jean City; and, (c) act under exigent circumstances to protect the personal safety of users of Jean City, or the public.
USE OF COOKIES
The Jean City web site use ?cookies? to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise Jean City’s pages, or register with Jean City?s site or services, a cookie helps Jean City to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses and so on. When you return to the same Jean City web site, the information you previously provided can be retrieved, so you can easily use the Jean City features that you customised.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Jean City services or web sites you visit.
SECURITY OF YOUR PERSONAL INFORMATION
Jean City secures your personal information from unauthorised access, use or disclosure. Jean City secures the personal identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure.
CHANGES TO THIS STATEMENT
Jean City will occasionally update this Statement of Privacy to reflect company and customer feedback. Jean City encourages you to periodically review this Statement to be informed of how Jean City is protecting your information. When personal information, such as a credit card number, is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
CONTACT INFORMATION
Jean City welcomes your comments regarding this Statement of Privacy. If you believe that Jean City has not adhered to this Statement, please contact Jean City at admin. We will use commercially reasonable efforts to promptly determine and remedy the problemSECURE SHOPPING
Protecting your order information is important to us. We use the industry standard Secure Sockets Layer (SSL) technology to protect the security of your online order information. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address should change from "http" to "https." Some versions of browsers and some firewalls don’t permit communication through secure servers. In that case, you won’t be able to connect to the server and therefore won’t be able to place an order through an insecure connection. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, we cannot entirely ensure or warrant the security of any information you transmit to us.
